Our Policies
At Oregon Outdoor Designs, every system is built by hand with care and attention to detail. Because our products are custom-made, we do things a little differently than big box retailers. Below are our standard policies so you know what to expect.
We stand behind the quality of our work. Every drawer system and platform is designed for real-world use, not just looks. If you ever run into an issue with craftsmanship or materials, reach out — we’ll make it right.
Because each product is made to order, returns are accepted on a case-by-case basis.
-
Deposits: Fully refundable until work begins. Once material cutting/assembly has started, deposits are 50% refundable.
-
Balance Payments: Due prior to shipping or pickup.
If there’s a problem with your order, contact us and we’ll work together on the best solution.
-
Typical lead time is 2–4 weeks, but can vary depending on order volume and material supply. We’ll always give you an honest estimate up front and keep you updated along the way.
We offer both local pickup (from our shop in Milwaukie, OR) and freight shipping across the U.S. and Canada.
-
Systems are palletized and crated for safe transit.
-
We’ll arrange shipping on our end and provide tracking details.
-
For international orders, customers are responsible for duties, taxes, and customs clearance.
-
We specialize in custom solutions. If you need something unique, let us know — we’re happy to explore options.
We’re a small, growing business, and every customer matters. Thank you for trusting us to be a part of your adventures.